FAQ

Frequently Asked Questions

1. What is FeliFur?

FeliFur is a pet care brand dedicated to creating smart, stylish, and practical solutions for pet owners. Our mission is to make life with pets cleaner, easier, and more enjoyable for both you and your furry friends.

2. Where is FeliFur based?

Bases in USA. FeliFur operates online and ships worldwide.

3. Do you ship internationally?

Yes!
We ship to most countries around the world. Delivery times vary depending on your location — most orders arrive within 7–14 business days after processing.

4. How long will my order take to arrive?

Processing usually takes 1–3 business days.
Estimated shipping times:

USA: 5–10 business days
Europe: 7–14 business days

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link..

6. What is your return policy?

We offer a 30-day return policy on all unused and undamaged products.
If your item arrives damaged or defective, please contact us within 7 days of delivery and we’ll send a replacement or issue a refund.

📧 Email us at info@felifur.com for assistance.

7. Do you offer refunds or exchanges?

Yes! Once we receive your return and verify its condition, we’ll issue a refund to your original payment method or send a replacement — whichever you prefer.

8. What payment methods do you accept?

We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, Klarna and Google Pay — all processed securely.

9. Are FeliFur products safe for pets?

Absolutely!
All FeliFur products are made from pet-safe, non-toxic, and durable materials to ensure your pet’s comfort and safety.

10. Do you offer promotions or discounts?

Yes! We regularly run special offers and seasonal discounts.
Join our newsletter or follow us on social media to stay updated on exclusive deals and product launches.